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National Rail - Information for disabled passengers

First Great Western - Assisted Travel information. If you wish to travel from or to a station that is not accessible by wheelchair, you can contact First Great Western who are obliged to provide alternative transport where necessary. Please contact them 24 hours in advance. Telephone number 0800 197 1329 (07:00 to 22:00) or textphone 0800 294 9209 (same times).

Go to different parts of the rail network by clicking on the local authorities above.

Information on travel assistance for disabled passengers

Arrangements can be made for disabled passengers. We can usually arrange for staff to meet you at your departure station, accompany you to the train and see you safely on board. Similar arrangements can be made at your destination station and other stations if you need to change trains. For example, ramps can be provided for wheelchair users. The links below will help you plan you journeys.

Don’t forget, before booking your rail ticket, to check the access at the station you depart from and at your destination station. You can search for any stations you need on the National Rail Website.

Another thing you should consider is applying for a Disabled Persons Railcard. The card entitles the holder and an (unnamed) companion to a discount on the majority of train tickets. The Association of Train Operating Companies who administer the card are also introducing a range of additional benefits for card holders. For information on these, eligibility, and how to apply visit the Disabled Persons Railcard website.

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